The Brook Ticket Management System is one of the most powerful and versatile tools in our portfolio.  In these days of strict up-time requirements, our live and intelligent system gives you a work order and ticketing system with complete visibility and accountability.

Brook’s Ticket Management System, not only tracks the life of a ticket from creation, or auto dispatch to closure, but also completes a full 360 degree purchase order process and supplier evaluation.  The system makes full use of today’s mobile applications allowing the fields technician to use their mobile device as a tool. They can check-in / check-out at a site; upload photos of damaged equipment; view open tickets in their area; view service history; and chat securely back and forth with supplier, project manager or other field technician on various topics.

The 360 degree evaluation is weighted and measured in such a way to allow unbiased review of work performed. This information is then used by other users of the system when selecting a vendor in a specific area. It also helps the tool  intelligently decide what vendors to use when auto-dispatching a ticket.

Various levels of access give administrators performance evaluation of users in the tool, how many tickets claimed and processes, or aged amongst other features.

Service Request


‘Service Request’ entered from Android App/Web or Alarm System


Auto-dispatch if needed


Service Request is Geo Located

 

android-sml

Ticket Management


‘Ticket’ can be auctioned to multiple service providers


Supplier dispatched to resolve the issue


System tracks “supplier on site”


Message board records all communication

Invoicing


Service Request becomes PO


Payment approval flow in system


Payments file generated for SAP finance

 

SAP-sml

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